Employee experience is one of the fastest growing areas in human resources. The experience employees have at work directly affects their ability to cope with stress and deliver high levels of creativity, service, and agility. Bad employee experiences lead directly to bad customer experiences, decreased levels of productivity, and poor work quality. Providing employees with a rewarding and compelling work experience is also critical to attracting, engaging, and retaining high-performing talent. Human experience management (HXM) addresses the critical role that employee experience plays in creating agile, high-performing companies.
This course provides an overview of what HXM is, why it matters, and how to apply it in organizations. The course covers the following topics:
Unit 1: Defining Employee Experience and Why It Matters
Unit 2: What's the Difference Between HCM and HXM?
Unit 3: Shaping Employee Experience and Creating Value in Moments That Matter
Unit 4: Measuring and Managing Employee Experience
Unit 5: Getting Started on an HXM Solution Strategy
Check out the new Work Matters! openSAP Podcast. A podcast about improving work related experiences that affect happiness, success and engagement, both on the job and at home.
Mehr Informationen finden Sie in den Richtlinien für Leistungsnachweise.
Steve Hunt is chief expert for Work & Technology in the SAP Innovation Office. His work focuses on the design and deployment of technology-enabled processes to improve workforce agility, productivity, experience, engagement, and well-being. An industrial-organizational psychologist, Steve has helped create human resource solutions that have positively influenced employees working for thousands of companies around the globe.
He regularly speaks on topics related to the changing nature of jobs, organizations, and work, and has written many articles and several books on strategic HR methods, including “Commonsense Talent Management: Using Strategic Human Resources to Improve Company Performance” and “Hiring Success: The Art and Science of Staffing Assessment and Employee Selection”.
Carolyn Beal leads Solution Marketing for the SAP SuccessFactors Human Experience Management (HXM) Suite team. She and her team are focused on articulating the value that the HXM Suite delivers to organizations.
Carolyn has over 20 years of experience in marketing in the enterprise software space.
Jay Dorio is a principal consultant in Qualtrics’ Employee Experience Solution Strategy team. He has over 20 years of experience in the employee experience industry, having held internal and external consulting and leadership roles.
Jay is passionate about helping organizations maximize the value of their human capital by leveraging his expertise in industrial/organizational psychology, employee experience, and analytics.
Jay holds a Ph.D. from the University of South Florida in Industrial/Organizational Psychology.