This Is SAP Fieldglass (Update Q1/2022)

Join this free online course to learn about SAP Fieldglass, SAP’s vendor management solution that simplifies the process of procuring, managing, and optimizing flexible workforces.

This course was retired in February 2024.

Please note: This course has been replaced by the SAP Learning Journey Introducing SAP Fieldglass | SAP Learning site.

Self-paced since February 22, 2022
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information


This course was retired in February 2024.

Course Summary

At SAP Fieldglass, we provide the market-leading vendor management solution (VMS) that simplifies the process of procuring, managing, and optimizing flexible workforces. We pride ourselves in putting the customer first and reimagining how work gets done.

This course is a high-level introduction to SAP Fieldglass. It is designed to provide the foundational industry knowledge necessary to help you better understand SAP Fieldglass, its customers, its organizational structure, and the role each employee plays in making SAP Fieldglass the industry-leading VMS.

By the end of the course, you will be able to:

  • Explain the contingent workforce management industry
  • Differentiate between a contingent and a services worker
  • Describe the role a PMO/MSP plays in managing a contingent workforce
  • Identify what makes SAP Fieldglass the VMS industry leader
  • Explain the role each department plays within SAP Fieldglass to make it the industry leader

This updated course reflects changes made to the Services module process in SAP Fieldglass from recent production releases. If you already completed one of the previous courses, we recommend you also attend this course to learn more about the new features available when creating a statement of work (SOW) in SAP Fieldglass. The updated units are marked in the overview section.

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Course Characteristics

  • Starting from: January 24, 2022, 09:00 UTC. (What does this mean?)
  • Duration: The course is open for 4 weeks
  • Effort: 2-3 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open.
  • Course closure: February 22, 2022, 09:00 UTC
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: Staffing and Services Procurement
Unit 2: Vendor Management Systems
Unit 3: The Program
Unit 4: Contingent Worker Procurement in SAP Fieldglass
Unit 5: Services Procurement
Unit 6: Services Procurement in SAP Fieldglass
Unit 7: Worker Profile Management in SAP Fieldglass

Target Audience

  • Business decision makers
  • Anyone who wants to learn more about how the SAP Fieldglass solution optimizes external workforce procurement.

Course Requirements

No prior experience with SAP Fieldglass is necessary.

Further Learning

enter image description hereFor further learning, we recommend that you check out the SAP Fieldglass Services and External Workforce learning journey.

About Further Content Experts

Marc Mattson


Marc Mattson is a senior instructional designer on the Product Knowledge Development team. His focus is on eLearning development, specifically telling the story of SAP Fieldglass.

He is a Certified Professional in Talent Development (formerly Certified Professional in Learning and Performance) through the Association for Talent Development.

Follow Marc on LinkedIn

Previous Version of This Course

Previous version of this course is available here: This Is SAP Fieldglass (Repeat) April 12 through May 12, 2021

Course contents

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Course End
Feb 22, 2022
Course Start
Jan 24, 2022


This course was rated with 4.54 stars in average from 432 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.
  • Gain an Open Badge by completing the course.

Find out more in the certificate guidelines.

This course is offered by

Karina Kirstein

Former SAP Fieldglass Partner Program Strategy Lead
Karina Kirstein is a CCWP and SOW Management expert, and was the SAP Fieldglass Partner Program Strategy lead until February 2020. Her focus was on creating the end-to-end partner curriculum within the full program lifecycle, from sales to delivery.
Karina joined SAP Fieldglass in 2010 and held various positions across the organization, including operations consultant, account manager, and senior learning consultant. She supported customers with their external program goals and initiatives, created, facilitated, and produced solution training, and delivered workshops to help clients focus on key program functions to identify the current and future needs of their program.

Caitlin Nies

Caitlin Nies is a training and adoption manager for SAP Fieldglass. She delivers global SAP Fieldglass solutions for the external workforce and services procurement programs.

Caitlin has taken her passion for SAP Fieldglass and learning to focus on enabling others in a variety SAP Fieldglass topics. She has spent several years developing and delivering SAP Fieldglass trainings.

Follow Caitlin on LinkedIn

Kaitlin Gorman

Kaitlin Gorman is a Portfolio Manager for the Networks and Spend Management product learning. Her focus is on developing and driving optimization of the SAP Fieldglass and SAP Ariba Learning Journey resources.

Kaitlin is an experienced consultant with a demonstrated history of working in the tech industry. She is also a Certified Contingent Workforce Professional.

Follow Kaitlin on LinkedIn

Daniela Malveiro

Daniela Malveiro-Clark is a senior learning architect in SAP.  She delivers global SAP Fieldglass solutions and trainings for the external workforce and services procurement programs.

Daniela is also a subject matter expert for SAP Fieldglass, providing guidance and expert knowledge on the solution. She is certified as a Contingent Workforce Professional (CCWP) and SOW Management Expert through Staffing Industry Analysts (SIA). 

Daniela is also certified by The Association for Talent Development (ATD) as a Master Trainer.

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Summer Donnelly-Burns

Summer Donnelly-Burns is a Senior Knowledge Consultant for Product Learning at SAP. She develops both digital and instructor-led content for SAP Fieldglass customers and partners globally.

Summer has an aptitude for training delivery and learner development. Coupled with her background in recruitment and system implementation, she possesses the necessary skills and experience that encompass both application expertise and operational knowledge.

Summer holds a Master Trainer certification from The Association for Talent Development (ATD) and is a Certified Contingent Workforce Professional (CCWP) through Staffing Industry Analysts (SIA).

Follow Summer on LinkedIn

Nicole Scotland-Hall

Nicole Scotland-Hall is the senior learning architect in APJ, and creates global content for customer and partners of SAP. She facilitates all SAP Fieldglass learning offerings in APJ and delivers bespoke Program Enablement workshops for customers. 

Nicole is passionate about SAP Fieldglass and the benefits it can bring to external workforce and services procurement programs. As a subject matter expert on the SAP Fieldglass application, she is able to deliver guidance and expert knowledge. Combined with extensive internal and external recruitment expertise from around the globe, Nicole is well positioned to provide insights and advice on the use of SAP Fieldglass.

She is certified as a Contingent Workforce Professional (CCWP) and SOW Management Expert through Staffing Industry Analysts (SIA). Nicole is also certified by The Association for Talent Development (ATD) as a Master Trainer.

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Susannah Leong

Susannah Leong is a learning architect with SAP Training and Adoption based out of North America. She focuses on producing web-based training in SAP Enable Now and implementing existing course content into openSAP for the SAP Fieldglass application.

Prior to her current role, Susannah worked as an education and process analyst with the Application Support Operations team at SAP Fieldglass. She is well-versed in troubleshooting the SAP Fieldglass solution and creating just-in-time learning content.

Follow Susannah on LinkedIn