Chatbot Building with SAP Conversational AI Track (2022 Edition)

Earn a Chatbot Building with SAP Conversational AI certificate by joining this free online curriculum.

We've put together this track to bundle essential courses teaching chatbot building with SAP Conversational AI.

This track is not compatible with the mobile apps. To view this track on a mobile device, we recommend that you log in with a browser.

This course was retired in October 2022.

Self-paced since October 31, 2022
Language: English

Course information

image for retired course
This course was retired in October 2022.

SAP Conversational AI is an end-to-end chatbot-building platform available on SAP Business Technology Platform that enables users to train, build, connect, and monitor enterprise-ready chatbots. They can easily be implemented within SAP applications but also third-party ones, leveraging API connections.
With chatbots, businesses can transform the experience of customers and employees alike by guiding end-users to the right content, executing routine tasks, and answering FAQs. SAP Conversational AI chatbots bring simplified access to information and personalized human-like conversations at scale, 24x7, from anywhere, on any device, in any language.

We’ve put together this track to bundle essential knowledge around chatbot building with SAP Conversational AI.

In the first course, you’ll get a better understanding of chatbots and conversational AI, as well as a complete overview of the platform capabilities available on each tab. You’ll have the opportunity to create your own chatbot from scratch as well as learn how to do it as a team with our collaborative features.
In the second course, you’ll deep dive into the latest platform features on each tab, learn more about our enterprise edition, and how to set it up and migrate your chatbots there for productive usage.

To earn your SAP Conversational AI certificate, you’ll need to earn a record of achievement in each course. After you enroll on this track, you’ll see the required courses and your current completion status for each of them.

Chatbot Building with SAP Conversational AI Track Certificate

The Chatbot Building with SAP Conversational AI certificate proves that you have learned the basics of SAP Conversational AI, that you are able to create your own chatbot from scratch using the various platform capabilities, and deploy it live and monitor it.


  • Open from: March 22, 2022
  • Language: English

Target Audience

  • Anyone interested in chatbot building and conversational AI technology
  • Consultants and partners
  • AI developers and engineers
  • Product managers

Support and Feedback

For technical support or questions regarding tracks, please use the helpdesk button on the right-hand side of our site. Once you've successfully completed the required courses, you’ll gain access to enter the track, where you can provide your feedback in the I like, I wish forum. You’ll also be able to complete our feedback survey.

Development Systems

The two courses include hands-on exercises and step-by-step instructions from our experts. The hands-on exercises are not mandatory to successfully complete the track.

Further Learning

If you are interested in learning more about other complementary SAP technologies like robotic process automation, please check out the Bot Building with SAP Intelligent RPA 2.0 Track (2022 Edition) on openSAP.

Course contents

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Course End
Oct 31, 2022
Course Start
Mar 29, 2022


This course was rated with 4.67 stars in average from 146 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.

Find out more in the certificate guidelines.

This course is offered by

Tim Janssen

Tim Janssen is a solution adoption specialist for SAP Conversational AI. His focus is on enabling internal SAP teams to build successful enterprise bot projects.

Paul Pinard

Paul Pinard is a product specialist for the artificial intelligence portfolio at SAP. His daily focus is on improving its digital footprint, including SAP Conversational AI as the most effective low-code chatbot-building platform for developers. He works closely with SAP experts to create actionable enablement assets that help developers get started with building enterprise-ready chatbots.