Course Summary

This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.

In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.

After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.

*Important note : As of June 2020, “SAP C/4HANA” is now referred to as the “SAP Customer Experience portfolio”.

Here is what some participants are saying about the course:

• “I like the course, it is great. SAP C/4HANA is going to have a great impact on Customer Relationships and UX. I wish more courses on SAP C/4HANA to come soon. Thank you, great job!!!” Read the original post

• “I Liked the high level guidance provided towards the new suite C/4HANA Given the timing of its launch it adequately addresses the intent and approach to C/4HANA. Appropriate building foundation for further deep learning.” Read the original post

• “Hey ! Thanks to the wonderful open SAP team for bringing high level clear and concise information for the business suite .” Read the original post

• “...Its great learning to go through these sessions….” Read the original post

• “Hello Everyone!! I appreciate the great and perfect effort of OpenSAP Team for providing us such a perfect well-blended course tutorials and study documents/materials provided.” Read the original post

Course Characteristics

• Starting from: January 22, 2019 09:00 UTC. (What does this mean?)
• Duration: The course is open for 6 weeks
• Effort: 2-3 hours in total
• Course assignment: You can take the course assignment at any time whilst the course is open.
• Course language: English
• How is an openSAP course structured?

Course Content

Unit 1: Join the Customer Revolution
Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
Unit 8: Wrap-Up

Target Audience

Anyone interested in SAP C/4HANA

Course Requirements

None

Further Information from SAPPHIRE NOW:

• Innovate Your Next Move: Bill McDermott at SAPPHIRE NOW 2018 Highlights (6:26)
  
• Intelligent Enterprise Foundation: Hasso Plattner at SAPPHIRE NOW 2018 Highlights (8:30)
  
• Modernizing the Customer Experience with SAP C/4HANA (3:36)