Join this course to learn how you can reimagine the customer experience with SAP C/4HANA. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.
Self-paced
Language: English

Course information

Course Summary

This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.

In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.

After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.

Course Characteristics

  • Starting from: January 22, 2019 09:00 UTC. (What does this mean?)
  • Duration: The course is open for 6 weeks
  • Effort: 2-3 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open.
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: Join the Customer Revolution
Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
Unit 8: Wrap-Up

Target Audience

Anyone interested in SAP C/4HANA

Course Requirements

None

Further Information from SAPPHIRE NOW:

Course contents

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This course was held from Jan 22, 2019 through Mar 06, 2019.

18585 learners enrolled.

Rating

This course was rated with 4.25 stars in average from 1980 votes.

Certificate Requirements

  • Gain a record of achievement by earning more than 50% of the maximum number of points from all graded assignments.
  • Gain a confirmation of participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

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