Join this course to learn how you can reimagine the customer experience with SAP C/4HANA. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.
January 22, 2019 - March 6, 2019
Language: English

Course information


Course Summary

This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.

In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.

After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.

Course Characteristics

Course Content

Unit 1: Reinventing Customer Experience with SAP Customer Experience
Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
Unit 8: Wrap-Up

Target Audience

Anyone interested in SAP C/4HANA

Course Requirements

None

Further Information from SAPPHIRE NOW:

Course contents


    Enroll me for this course


    If you would like to enroll for this course, there are no formal prerequisites or limitations. The course is free and open for everyone. Just register for an account on openSAP and go for the course!

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    Learners enrolled: 10899

    Certificate Requirements


    • Gain a record of achievement by earning more than 50% of the maximum number of points from all graded assignments.
    • Gain a confirmation of participation by completing at least 50% of the course material.

    Find out more in the certificate guidelines.

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