This course was retired in September, 2022.

Course Summary

Remote work brings many challenges: endless faceless calls, tedious video conferences, the distractions of everyday life creeping in, and more. Working by ourselves in any empty room, staring at a screen day after day, can deprive us of the meaningful experiences that come with social interaction.

But what if there were ways to use technology to humanize meetings? What if we could structure our remote meetings to reduce fatigue, build empathy, and engage as people?

In this course we’ll share our experiences and knowledge to help better prepare you to hold engaging, human-centric meetings. By applying our recommendations you’ll be able to effectively prepare, plan, host, and finish a remote session, leaving energized, appreciative and, most importantly, connected participants!

You’ll learn how to build empathy even when participants are spread across the globe, determine the best approach for implementing and hosting remote sessions, and discover how to hold meetings when some participants are gathered together in one location.

For sure, technology is a big focus of the course, but “Facilitate Remote Collaboration Like a Pro” puts people at its core.

Here is what some participants are saying about the course:

" The way how this course and the video is designed is outstanding: It perfectly visualize & conveys the perpectives of the trainer and the as-is situation of a real hybrid meeting set-up in a vivid way!…” Read the original post

" I like the very idea of dedicating a course to share the recommendations & Best Practices for Remote Collaboration. …” Read the original post

" A great thank you to the trainers/organizers of this course. I participated in various classes dedicated to this topic in the past, and for me, this openSAP course is by far the best.…” Read the original post

Course Characteristics

• Starting from: February 1, 2022, 9:00 UTC (What does this mean?)
• Duration: The course is open for 4 weeks
  
• Effort: 2-4 hours in total
  
• Course assignment: You can take the course assignment at any time whilst the course is open.
  
• Course closure: March 2, 2022, 9:00 UTC
  
• Course language: English
  
• How is an openSAP course structured?
  

Course Content

Unit 1: A bad session
Unit 2: Build empathy
Unit 3: Know your audience
Unit 4: Determine the session type
Unit 5: Plan a session
Unit 6: Host a session
Unit 7: End a session
Unit 8: Go hybrid

Target Audience

• Facilitators
  
• Design thinking coaches
  
• Moderators
  
• Functional consultants
  
• Career starters
  
• Everyone who wants to know how to facilitate remote sessions more effectively
  

Course Requirements

There are no prerequisites

About Further Content Experts

Reyhaneh Zandian

Reyhaneh Zandian is a UX and communication designer at SAP who manifests the human-centered approach in her daily work. She focuses on interactive and visual design as well as problem solving for customers using the design thinking methodology. Reyhaneh works as a video editor, where she applies her knowledge and experience to provide engaging and inclusive content. She also frequently acts behind the scenes as a technical producer for remote collaboration sessions. Reyhaneh is very collaborative, likes teamwork, and is always happy to learn new things.

Follow Reyhaneh on LinkedIn

Empathy

Empathy is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though she is imaginary, Empathy provides solid, practical advice on maintaining a focus on the needs of the human participants of any remote meeting. She’s great at keeping the perspective right where it needs to be. She wears a mask that does absolutely nothing to disguise the fact that she’s all heart.

Guru

Guru is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though he is imaginary, Guru provides solid, practical advice on the ins and outs of hosting remote meetings. He’s always happy to share facilitation techniques. He eats granola without getting any in his moustache.

Wizard of Tech

Wizard is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though she is imaginary, Wizard will help you keep the facilitation tools straight. She’ll give you solid advice on how to use the tools to keep participants active and engaged.
Her hair actually dries into the exact shape of a hard hat.

Engager

Engager is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though he is imaginary, Engager will never bore you. He’s an expert in maintaining participant engagement no matter what type of meeting you’re having. He enjoys maintaining a certain air of mystery…