Facilitate Remote Collaboration Like a Pro

Join this free online course to learn how you can use technology to make remote meetings more engaging and human-centric. Discover how to effectively prepare, plan, host, and finish a remote session, leaving energized, appreciative and, most importantly, connected participants.

This course was retired in September 2022.

Please note: There is a more recent version of this course Facilitate Remote Collaboration Like a Pro (Repeat).

Self-paced since March 2, 2022
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information

image for retired course

This course was retired in September 2022.

Course Summary

Remote work brings many challenges: endless faceless calls, tedious video conferences, the distractions of everyday life creeping in, and more. Working by ourselves in any empty room, staring at a screen day after day, can deprive us of the meaningful experiences that come with social interaction.

But what if there were ways to use technology to humanize meetings? What if we could structure our remote meetings to reduce fatigue, build empathy, and engage as people?

In this course we’ll share our experiences and knowledge to help better prepare you to hold engaging, human-centric meetings. By applying our recommendations you’ll be able to effectively prepare, plan, host, and finish a remote session, leaving energized, appreciative and, most importantly, connected participants!

You’ll learn how to build empathy even when participants are spread across the globe, determine the best approach for implementing and hosting remote sessions, and discover how to hold meetings when some participants are gathered together in one location.

For sure, technology is a big focus of the course, but “Facilitate Remote Collaboration Like a Pro” puts people at its core.

Here is what some participants are saying about the course:

" The way how this course and the video is designed is outstanding: It perfectly visualize & conveys the perpectives of the trainer and the as-is situation of a real hybrid meeting set-up in a vivid way!…” Read the original post

" I like the very idea of dedicating a course to share the recommendations & Best Practices for Remote Collaboration. …” Read the original post

" A great thank you to the trainers/organizers of this course. I participated in various classes dedicated to this topic in the past, and for me, this openSAP course is by far the best.…” Read the original post

Course Characteristics

  • Starting from: February 1, 2022, 9:00 UTC (What does this mean?)
  • Duration: The course is open for 4 weeks
  • Effort: 2-4 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open.
  • Course closure: March 2, 2022, 9:00 UTC
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: A bad session
Unit 2: Build empathy
Unit 3: Know your audience
Unit 4: Determine the session type
Unit 5: Plan a session
Unit 6: Host a session
Unit 7: End a session
Unit 8: Go hybrid

Target Audience

  • Facilitators
  • Design thinking coaches
  • Moderators
  • Functional consultants
  • Career starters
  • Everyone who wants to know how to facilitate remote sessions more effectively

Course Requirements

There are no prerequisites

About Further Content Experts

Reyhaneh Zandian

pict Reyhaneh Zandian

Reyhaneh Zandian is a UX and communication designer at SAP who manifests the human-centered approach in her daily work. She focuses on interactive and visual design as well as problem solving for customers using the design thinking methodology. Reyhaneh works as a video editor, where she applies her knowledge and experience to provide engaging and inclusive content. She also frequently acts behind the scenes as a technical producer for remote collaboration sessions. Reyhaneh is very collaborative, likes teamwork, and is always happy to learn new things.

Follow Reyhaneh on LinkedIn


pict Empathy

Empathy is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though she is imaginary, Empathy provides solid, practical advice on maintaining a focus on the needs of the human participants of any remote meeting. She’s great at keeping the perspective right where it needs to be. She wears a mask that does absolutely nothing to disguise the fact that she’s all heart.


pict Guru

Guru is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though he is imaginary, Guru provides solid, practical advice on the ins and outs of hosting remote meetings. He’s always happy to share facilitation techniques. He eats granola without getting any in his moustache.

Wizard of Tech

pic Wizardt

Wizard is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though she is imaginary, Wizard will help you keep the facilitation tools straight. She’ll give you solid advice on how to use the tools to keep participants active and engaged.
Her hair actually dries into the exact shape of a hard hat.


pict Engager

Engager is an imaginary content expert with the imaginary Human-Centric Remote Session Consultancy group at SAP. Even though he is imaginary, Engager will never bore you. He’s an expert in maintaining participant engagement no matter what type of meeting you’re having. He enjoys maintaining a certain air of mystery…

Course contents

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Course End
Mar 02, 2022
Course Start
Feb 01, 2022


This course was rated with 4.53 stars in average from 722 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Anja Fehlau

Anja Fehlau leads a team of experts from development, design, and business, with the mission to elevate SAP’s products towards human-centered experiences. In her daily work with multidisciplinary teams, she strives to foster a culture of empathy, creative collaboration, and feedback.

Anja has been a key driver to grow a human-centered innovation culture at SAP by running the global Design Thinking program, facilitating numerous workshops with customers, co-workers, and executives around the globe, coaching project teams, and conducting training programs and lectures. Anja holds a diploma in Media System Design and is a certified Design Thinking Coach.

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Denise Wildner

Denise Wildner is the service design lead for SAP Business Technology Platform, designing seamless user experiences across different touchpoints with a human-centered approach. She is also a certified Design Thinking Coach, and has prepared and conducted numerous on-site as well as virtual co-creation sessions with SAP customers around the world, including Levi’s, Bacardi, and FC Bayern.

Denise believes in lifelong learning and is always happy to share and exchange her knowledge as an international conference speaker.

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Marina Gladkaya

Marina Gladkaya is a UX architect who works directly with end users at customer frontlines. Her main focus is on designing human-centric applications and driving UX in SAP S/4HANA implementation projects. As she mostly works with diverse audiences scattered all over the world, Marina frequently holds remote collaboration sessions and has mastered this skill over the years.

Marina is certified by NN/g in UX Management and holds multiple SAP certifications in the UX, design thinking, and SAP Fiori areas.

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Marc Mattson

Marc Mattson is a senior instructional designer on the Product Knowledge Development team. His focus is on eLearning development, specifically telling the story of SAP Fieldglass. Marc is a Certified Professional in Talent Development (formerly Certified Professional in Learning and Performance) through the Association for Talent Development.

Follow Marc on LinkedIn