Join this free open online course to learn how you can benefit from the automation of business processes using machine learning, prepare for the future using predictive analytics, and operate your intelligent cloud ERP hands-free based on natural language interaction.
Self-paced
Language: English

Course information


Course Summary

Never before have we seen such disruption as in today`s economy. Surviving in this market is a constant struggle, and to do this, companies need to transform into an intelligent enterprise that innovates faster than the competition. Innovative technologies can serve as the backbone to continuously reinvent customer experience, accelerate productivity, and use analytics to make the right data-driven decisions.

SAP S/4HANA Cloud is SAP`s flagship intelligent cloud ERP that provides customers with the broadest and deepest AI-powered functionality on the ERP market. With this intelligent cloud ERP, companies can foresee developments early on and take appropriate actions even before situations arise. Not only that, over the next three years, we have set the goal to automate half of all ERP business processes. To top it off, it is the first hands-free ERP solution the world has ever seen. Using the natural language interaction capability of SAP CoPilot, our digital assistant, users can operate and interact via voice instead of typing in commands.

In the first week of this course, we’ll set the foundation and provide information on our key pillars for intelligence, such as automation primarily achieved by machine learning, and digital user experience. After setting the scene, we’ll present several use cases across LoBs that showcase the built-in intelligence in SAP S/4HANA Cloud. In the second week, you’ll hear how our intelligent technologies, such as machine learning, predictive analytics, and natural language interaction, can be used in practice in the areas of finance, procurement and EPPM. In the third week, we’ll conclude the use cases with the areas of sales and manufacturing.

Completing the course, you’ll learn in detail how innovative technologies such as machine learning, predictive analytics, and digital user experience using SAP CoPilot can be utilized in practice to gain an intelligence edge over the competition.

Here is what some participants are saying about the course:

  • “Hello everyone! Thanks for the opportunity to learn. I have just started my SAP journey and I am fascinated. It is simply amazing where we are at when it comes to technology and what is possible. The road map parts of the presentations fill me with childlike joy, they make me think I should be out there selling SAP to customers. The efficiency is mind boggling, the whole product hits the workplace workflow like a hammer, nothing will remain the same in the short to medium timespan. S/4HANA cloud iERP is the future, everyone who is not using it will be left in the dust. I am thoroughly impressed. Thanks to everyone who made the course possible and my commendations to the dev team.” Read the original post

  • “A good comprehensive course on SAP Intelligent ERP – I like this course because it has very well covered the concepts of SAP intelligent ERP. The use cases and demos presented are very useful in understanding the concepts. The discussions on some of the topics are very informative. I wish to learn further on this topic. I wish to thank Mr Frank Densborn and his team for their excellent efforts in presenting this course. All the best wishes to the team and all the participants.” Read the original post

  • “Hi all, a BIG THANK YOU, for open.sap.com team for lovely teachings so far so good its new insights for me, ML and Predictive Analysis and SAP cash application and SAP CoPilot and SAP realspend. All these topics well explained and fascinated me to learn more... once again Thank you” Read the original post

Course Characteristics

Course Content

Week 1: The Future Is Here: Intelligent ERP
Week 2: Use Cases in Finance, Procurement, and Project Management
Week 3: Use Cases in Sales and Manufacturing
Week 4: Final Exam

Target Audience

  • Solution architects, application architects, technical consultants, project managers
  • SAP partners and customers
  • Anyone interested in the topic of cloud ERP and innovative technologies such as machine learning and natural language processing

Development Systems

You do not need access to an SAP S/4HANA system in this course. However, we realize that many of you will be interested in getting hands-on experience, based on the instructions in the course. We’ve therefore prepared some documents that summarize the steps needed to access the systems. These documents will be available in the learning material of the respective course weeks.

Further Information from SAPPHIRE NOW:

Course contents


  • Week 1

  • Week 2

  • Week 3

  • I Like, I Wish:

    We Love Your Feedback … And Want More
  • Final Exam:

    Good Luck!
  • SAP Learning Hub Discount

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This course was held from Nov 07, 2018 through Dec 06, 2018.

17087 learners enrolled.

Certificate Requirements


  • Gain a record of achievement by earning more than 50% of the maximum number of points from all graded assignments.
  • Gain a confirmation of participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by


Frank Densborn

Frank Densborn is a product manager for SAP S/4HANA Cloud. He has been with SAP for 14 years and has held various roles in development, education, support, and product management.

Frank is well known to the SAP community through his SAP Press books, blogs, conference presentations, webinars, “The Data Migration Guys” YouTube podcast, and articles.

Ulrich Hauke

Ulrich Hauke is a vice president in the Products & Innovations board area of SAP SE, and is responsible for the enablement of SAP S/4HANA.

As a chief product owner in the SAP S/4HANA Product Management and Co-Innovation team, he focuses on SAP S/4HANA Finance Cloud and the transition to SAP S/4HANA.

He is passionate about software-as-a-service and how software can provide instant value.

Katharina Hellmich

Katharina Hellmich is part of SAP S/4HANA Cloud Product Management & Co-Innovation team.

She is responsible for the creation of core product assets, as well as, the internal and external roll-out and enablement of SAP S/4HANA. In addition, she also engages in Co-Innovation in order to actively shape product development.

As a product manager, Katharina has a strong focus on Sourcing & Procurement and is passionate about new technologies that deliver superior business value.

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Oren Shatil

Oren Shatil is a vice president in the SAP S/4HANA Product Management & Co-Innovation team in Palo Alto.

Oren heads product management for SAP S/4HANA Cloud technology (artificial intelligence in SAP S/4HANA Cloud, mobile, UX, SAP CoPilot, migration, analytics, and data management).

Thomas Reiss

Thomas Reiss is vice president of SAP Design Product Management, where his focus is on the adoption of innovations such as SAP Fiori and SAP CoPilot in SAP applications. Thomas joined SAP in 1993 as a developer and has had various leadership roles in development since 1995. Prior to joining SAP, Thomas spent two years as a developer in computer security at BASF AG. He holds a PhD and an MA in Electrical and Information Sciences from the University of Cambridge, England.

Bert O. Schulze

Bert Schulze is a senior member of the S/4HANA Cloud Product Management Leadership team and drives Co-Innovation with Customer and Partner for SAP S/4HANA and SAP S/4HANA Cloud. Before he was the global Lead of the S/4HANA Regional Implementation Group, where he joined as a senior member of the SAP Cloud Global Customer & Market Strategy Group.

In his role, Bert closely cooperates with customers and partners to assess market requirements and interweave with SAP´s S/4HANA Cloud Strategy and Portfolio. Bert´s profound experience in working with clients in different roles as Head of Outbound Product Management, Cloud Strategist, Business Developer and Head of International Sales teams help him to analyze and transfer market and client demand directly into the product development process with the goal to help clients achieve competitive advantages based on requirement driven next generation software and services.

Bert's profile on LinkedIn

Yannick Peterschmitt

Yannick Peterschmitt is Senior Director in the SAP S/4HANA Product Management team. He is leading a team of software professionals in in charge of core product assets, stakeholder enablement, and co-innovation programs.

Before joining Product Management, he was in the field organization and held different positions in consulting, presales, business development and solution management.

Yannick is coming from France and has graduated from a business school in Paris.

Corina Kinzel

Corina Kinzel is part of the SAP S/4HANA Cloud Product Management & Co-Innovation team. She drives release communication and is responsible for the creation of core product assets, as well as the rollout and enablement of SAP S/4HANA Cloud.

In her role, Corina focuses on Enterprise Portfolio and Project Management (EPPM), where she drives awareness both internally and externally.

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Orla Cullen

Orla Cullen is a product manager in the Advanced Analytics Group. Her focus is on embedding predictive and machine learning capabilities into SAP applications such as S/4HANA & C/4HANA via the SAP Predictive Analytics integrator (PAi).

Orla has been working with SAP applications for more than 15 years and is passionate about innovation and using machine learning to make all SAP applications smarter.

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Matthias Haendly

Matthias Haendly leads the Incubation domain in SAP S/4HANA Product Management. Incubation is about embracing new concepts and driving them holistically to become mainstream business. His focus is currently on building the intelligent ERP by identifying and driving machine-learning use cases and conversational applications into SAP S/4HANA.   Matthias has been with SAP for 25 years. He has held various roles, from development to development management, and quality & product management to product marketing in areas such as business applications (Warehouse Management, Supply Chain & Employee Self-Services), integration platforms, technology adoption, and IT management. He has worked mostly out of SAP headquarters in Walldorf, Germany, as well as in Palo Alto, CA, USA. His work is constantly driven by the desire to increase the value SAP enterprise solutions bring to our customers.

Raghu Banda

Raghu Banda is a senior director with SAP S/4HANA Cloud Product Management, focusing on driving the topics of analytics and machine learning with special focus on AI.

Raghu has worked in IT since 1994 in a wide variety of roles. He has been involved in the field of AI since SAP began with predictive analytics about 6 years ago. He also delivered one of the first pilot courses on openSAP, and is now actively involved in the transition of AI-infused ERP business processes and enabling the SAP ecosystem to benefit from them.

Yan Liang

Yan Liang started her career at SAP in software development and now leads SAP Intelligent Robotic Process Automation for SAP S/4HANA Cloud.

Yan drives the product strategy for automation best practices with both a technical and a business mindset, helping customers accelerate their enterprise digital transformation journey.

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