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Join this free online course to get an introduction to the concept, purpose, and importance of a program management office (PMO) for your external workforce program.

Self-paced since March 15, 2022
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information

Course Summary

At SAP Fieldglass, we provide the market-leading vendor management solution (VMS) that simplifies the process of procuring, managing, and optimizing flexible workforces. We pride ourselves in putting the customer first and reimagining how work gets done.

A successful external workforce management and services procurement program cannot rely solely on the platform to meet goals and objectives. This nutshell course will give you a high-level introduction to a program management office. It is designed to provide the introductory knowledge necessary to help you better understand the requirements of managing an external workforce program. You’ll delve into the components of a successful program, review the various activities a typical program management office performs, and understand the skills required within a PMO team.

By the end of the course, you’ll be able to:

  • Explain external workforce and services procurement
  • Identify the 9 functions of a program
  • Describe key roles found within a program
  • Explain how a VMS helps procure and manage a contingent workforce
  • Clearly describe each program model
  • Locate knowledge-based articles, FAQs, and other supporting materials for your program

Course Characteristics

  • Starting from: February 14, 2022, 09:00 UTC. (What does this mean?)
  • Duration: This course is open for 4 weeks
  • Effort: 2-3 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open
  • Course closure: March 15, 2022. 09:00 UTC
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: External workforce management
Unit 2: The process
Unit 3: The people
Unit 4: The platform
Unit 5: Common program models and their benefits
Unit 6: Supporting the program

Target Audience

  • SAP Fieldglass customers and prospects
  • Current and future users of SAP Fieldglass
  • Business decision makers
  • Managed service providers and system integration partners who want to learn more about managing contingent workforce programs when using SAP Fieldglass

Course Requirements

No prior experience with SAP Fieldglass is necessary.

Further Learning

Introducing Assignment Management by SAP Fieldglass

For further learning, we recommend that you check out the SAP Fieldglass Services and External Workforce learning journey.

If you’re interested in seeking further enablement for your external workforce program, speak to your Customer Engagement Executive regarding our customer-specific Program Enablement Workshop. Our industry experts will facilitate a bespoke workshop focusing on key PMO functions and provide you with recommendations for the continued success of an external workforce program.

About Further Content Experts

Marc Mattson

pict Marc Mattson

Marc Mattson is a senior instructional designer on the Product Knowledge Development team. His focus is on eLearning development, specifically telling the story of SAP Fieldglass.

He is a Certified Professional in Talent Development (formerly Certified Professional in Learning and Performance) through the Association for Talent Development.

Follow Marc on LinkedIn

Course contents

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Course End
Mar 15, 2022
Course Start
Feb 14, 2022


This course was rated with 4.33 stars in average from 286 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Nicole Scotland-Hall

Nicole Scotland-Hall is the senior learning architect in APJ, and creates global content for customer and partners of SAP. She facilitates all SAP Fieldglass learning offerings in APJ and delivers bespoke Program Enablement workshops for customers. 

Nicole is passionate about SAP Fieldglass and the benefits it can bring to external workforce and services procurement programs. As a subject matter expert on the SAP Fieldglass application, she is able to deliver guidance and expert knowledge. Combined with extensive internal and external recruitment expertise from around the globe, Nicole is well positioned to provide insights and advice on the use of SAP Fieldglass.

She is certified as a Contingent Workforce Professional (CCWP) and SOW Management Expert through Staffing Industry Analysts (SIA). Nicole is also certified by The Association for Talent Development (ATD) as a Master Trainer.

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Daniela Malveiro

Daniela Malveiro-Clark is a senior learning architect in SAP.  She delivers global SAP Fieldglass solutions and trainings for the external workforce and services procurement programs.

Daniela is also a subject matter expert for SAP Fieldglass, providing guidance and expert knowledge on the solution. She is certified as a Contingent Workforce Professional (CCWP) and SOW Management Expert through Staffing Industry Analysts (SIA). 

Daniela is also certified by The Association for Talent Development (ATD) as a Master Trainer.

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Summer Donnelly-Burns

Summer Donnelly-Burns is a Senior Knowledge Consultant for Product Learning at SAP. She develops both digital and instructor-led content for SAP Fieldglass customers and partners globally.

Summer has an aptitude for training delivery and learner development. Coupled with her background in recruitment and system implementation, she possesses the necessary skills and experience that encompass both application expertise and operational knowledge.

Summer holds a Master Trainer certification from The Association for Talent Development (ATD) and is a Certified Contingent Workforce Professional (CCWP) through Staffing Industry Analysts (SIA).

Follow Summer on LinkedIn