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This free online course aims to explain how to apply a design-led approach for the Intelligent Enterprise, to provide the best user experience and successfully create well-designed software applications.

Self-paced since May 15, 2019
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information

Course Summary

The way users interact with software applications, products, and services is changing more than ever. Enterprises are expected to keep up with these changes while also providing delightful experiences that meet the needs of the customer and users. How do companies keep up with the rapid change in the marketplace and consumer behavior? We’ll share with you a design-led approach that will enable you to build great products for the Intelligent Enterprise.

In this course, you’ll learn:

  • Why using a design-led approach matters and what its benefits are
  • How to scope and plan for a design-led project
  • How to conduct user research and gain insights from your discoveries
  • How to move from concept to interaction patterns and designs
  • The steps needed to deliver a delightful application

Here is what some participants are saying about the course:

  • "…I would like to express my acknowledgements for an incredible MOOC!..." Read the original post
  • "This course has LIKE vote. It is a great course with great content that can be applied to the day to day work and project. …" Read the original post
  • "I enjoyed this course and the practical hands on assignments in week 3 and 4. I could see its usefulness and application to my my work and it reinforces methodologies which I have been using for new product development and campaign creation. …" Read the original post

Course Characteristics

Course Structure

Each class is designed to support your learning

  • Video Lectures – Design practitioners present topics with real-world examples
  • Graded Assignments – Short assignments help you assess your understanding of the lectures. You'll receive points for the assignments and these points count towards a record of achievement for this course.
  • Weekly Challenges – Small, manageable exercises related to and extending the class topics, to be completed individually or in collaboration with other learners.
  • Peer Assessment – This course contains a research challenge in which you’ll submit your work and evaluate your peers. For this task, you can earn points towards a record of achievement as well.
  • Further Reading and Resources – Links to additional material as well as domain experts.

Course Content

Week 1: Overview of SAP’s Design-Led Approach
Week 2: Scope a Design-Led Project
Week 3: Understand Users and Derive Insights
Week 4: Design Your Enterprise Application
Week 5: Deliver a Delightful Application

Target Audience

  • Product managers, project managers, designers, and developers
  • Anyone interested in learning and practicing a design-led approach for Intelligent Enterprise application development

Course contents

  • Week 1:

    Overview of SAP's Design-Led Approach
  • Week 2:

    Scope a Design-Led Project
  • Week 3:

    Understand Users and Derive Insights
  • Research Challenge

  • Week 4:

    Design Your Enterprise Application
  • Week 5:

    Deliver a Delightful Product
  • I Like, I Wish:

    We Love Your Feedback … And Want More

Enroll me for this course

The course is free. Just register for an account on openSAP and take the course!
Enroll me now


Course End
May 15, 2019
Course Start
Apr 09, 2019


This course was rated with 4.48 stars in average from 470 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Deepa Iyer

Deepa Iyer is a design strategist and instructional designer in the SAP Design team. She leads and co-develops the strategy and programming for the Design at Business community. This is a community of practice, consisting of design thinkers and change agents from large organizations who come together to share best practices and stories as they move their teams to become design-led. As an instructional designer, Deepa co-creates learning offerings on design-led approaches and delivers them online and in classroom sessions.

Deepa has been in the IT industry for over 14 years and with SAP for the last 11 years. Prior to joining SAP, she worked in web application development and as a computer science teacher in India.

Deepa holds a master’s degree in information systems from Santa Clara University, California, and a master’s degree in computer applications from Madurai Kamaraj University, India.

Julian Vanderhost

Julian Vanderhost is an instructional designer in the SAP Design team. In his role, Julian enables the SAP ecosystem with learning content focused on design-led approaches and SAP design strategic initiatives. Julian joined SAP in 2015 and has held various positions as a project and product manager. Some of his previous projects include SAP Leonardo Enablement, the HanaHaus chatbot, and Project Propel Empowered by SAP.

Julian holds a master's degree in internet business from ISDI Digital University, and a bachelor's degree in management information systems from Delaware State University.

Sylvie Charpentier

Sylvie Charpentier leads a team of design practitioners at SAP.

With more than 10 years of experience managing software development and quality assurance teams, she is passionate about practicing and teaching design-led approaches, especially applied to the software industry. Since 2010, she has been teaching and promoting design approaches around the world to SAP product teams and SAP partner organizations.

As a professional business coach, Sylvie’s main focus is always on helping people grow and develop their skills.

Dan Watters

Dan Watters is a senior user experience designer and strategist in the SAP Design organization. He shares his experience as a designer and in how to encourage a creative innovation process with learners globally for both SAP and external partner groups. As a designer at SAP, Dan has worked with customers and product teams to design numerous mobile business apps for Apple and Android platforms, a data-driven "Analytical Dashboard of the Future" and has worked with a team of co-designers to create and implement SAP's award-winning "Fiori" design language and system.

Currently at SAP for the last 8 years, Dan has over 15 years of experience as a designer working in the hi-tech industry and interactive design agencies. Dan holds a master's degree in human-computer interaction from DePaul University, and bachelor’s degrees in both art and industrial design.