In the age of the customer, creating great customer experiences is at the heart of any successful business. Companies need to have integrated demand and supply chains that ensure intelligent, trusted, and personal experiences can be built on-the-fly.
In this course, you’ll learn about one of the four core processes in the Intelligent Enterprise Suite (IES) - the Lead-to-Cash process. The course will take you through a journey set up using SAP C/4HANA and SAP S/4HANA.
After completing this course, you’ll understand SAP C/4HANA and S/4HANA’s capabilities when it comes to creating a seamless Lead-to-Cash journey, as well as how their integrated cloud offerings empower employees to deliver easy and delightful customer experiences.
Unit 1: Introduction to the Intelligent Enterprise and SAP C/4HANA
Unit 2: Lead-to-Cash Process Overview
Unit 3: Contact-to-Lead
Unit 4: Lead-to-Opportunity
Unit 5: Opportunity-to-Quote
Unit 6: Quote-to-Order
Unit 7: Order-to-Cash
Unit 8: Wrap-Up
Recommended: Reimagine Customer Experience with SAP C/4HANA
Find out more in the certificate guidelines.
Konstantin Heine is part of the SAP C/4HANA Suite Product Management team and responsible for defining end-to-end processes between SAP C/4HANA and other SAP solutions.
In his 9 years at SAP, Konstantin’s main focus has been on SAP Sales Cloud and SAP Service Cloud products, initially as a solution architect and later as the head of best practices.
William Falls is a senior knowledge consultant at SAP Customer Experience, currently focusing on the Lead-to-Cash story.
William joined the Customer Experience family (form. hybris) back in 2015 and has since been passionately designing, developing, and publishing enablement on SAP C/4HANA Cloud solutions.
Amit Dudhbade is a knowledge consultant at SAP Customer Experience. He is the enablement product owner for Customer Data Cloud and is also working on the Lead-to-Cash story.
Amit has extensive training and consulting experience across topics.
Salma Sabbour is a senior SAP Customer Experience presales specialist. She has been playing a leading role in helping customers start their digital transformation journey with SAP C/4HANA in Egypt, the Middle East, and UK/I.
Salma is currently extending her support to the Customer Experience Enablement Team through a fellowship, where she’s focusing on bringing the Lead-to-Cash story to life.
Prashant Kumar is a senior knowledge consultant for SAP Service Cloud, currently focusing on the Lead-to-Cash and Field Service Management story.
He joined the SAP Customer Experience family (form. Hybris) back in 2014 as a solution manager, and then transitioned into the Industry Solutions Team, where he focused on the services industry. Beyond his work in sales enablement and on services industry assets, Prashant has also worked on various cross-industry projects.