SAP C/4HANA Business Processes: Lead-to-Cash*

Join this free online course to understand how the Lead-to-Cash process works with SAP C/4HANA and SAP S/4HANA, as part of the Intelligent Enterprise Suite. The course will include demos along the seamless Lead-to-Cash journey.

This course was retired in October 2023.

Please note: This openSAP course as well as the path to certification explained in unit 8 are obsolete.

Self-paced since August 14, 2019
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information


This course was retired in October 2023.

Course Summary

In the age of the customer, creating great customer experiences is at the heart of any successful business. Companies need to have integrated demand and supply chains that ensure intelligent, trusted, and personal experiences can be built on-the-fly.

In this course, you’ll learn about one of the four core processes in the Intelligent Enterprise Suite (IES) - the Lead-to-Cash process. The course will take you through a journey set up using SAP C/4HANA and SAP S/4HANA.

After completing this course, you’ll understand SAP C/4HANA and S/4HANA’s capabilities when it comes to creating a seamless Lead-to-Cash journey, as well as how their integrated cloud offerings empower employees to deliver easy and delightful customer experiences.

*Important note : As of June 2020, “SAP C/4HANA” is now referred to as the “SAP Customer Experience portfolio”.

Here is what some participants are saying about the course:

  • „Overall it was good session and learned an overview of Lead-to-Process. thank you openSAP..!” Read the original post

  • “I would like to say thank you. I have learned more about SAP C/4HANA and S/4HANA. Yet i know the differnce between them.” Read the original post

Course Characteristics

  • Starting from: July 2, 2019, 09:00 UTC. (What does this mean?)
  • Duration: The course is open for 6 weeks
  • Effort: 3 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open.
  • Course closure: August 14, 2019, 09:00 UTC
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: Introduction to the Intelligent Enterprise and SAP C/4HANA
Unit 2: Lead-to-Cash Process Overview
Unit 3: Contact-to-Lead
Unit 4: Lead-to-Opportunity
Unit 5: Opportunity-to-Quote
Unit 6: Quote-to-Order
Unit 7: Order-to-Cash
Unit 8: Wrap-Up

Target Audience

  • Solution consultants
  • Anyone interested in Lead-to-Cash and SAP C/4HANA

Course Requirements

Recommended: Reimagine Customer Experience with SAP C/4HANA

Further Learning

enter image description hereFor further learning, we recommend that you check out the SAP C/4HANA Lead-to-Cash learning journey.

Course contents

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Course End
Aug 14, 2019
Course Start
Jul 02, 2019


This course was rated with 4.38 stars in average from 1875 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Konstantin Heine

Konstantin Heine is a product manager for SAP Business Technology Platform within SAP’s Technology & Innovation board area. His focus is on SAP Integration Solution Advisory Methodology (ISA-M) and the Integration Assessment capability within SAP Integration Suite. Konstantin has over 13 years of experience in product management, integration architecture, and enterprise architecture. Prior to his current role, he was responsible for business process integration within SAP Customer Experience.

Follow Konstantin Heine on LinkedIn, Twitter and SAP Community

William Falls

William Falls is a senior knowledge consultant at SAP Customer Experience, currently focusing on the Lead-to-Cash story.

William joined the Customer Experience family (form. hybris) back in 2015 and has since been passionately designing, developing, and publishing enablement on SAP C/4HANA Cloud solutions.

Amit Dudhbade

Amit Dudhbade is a lead portfolio manager in SAP Learning, and responsible for the SAP Customer Experience product learning offerings. His focus is on enabling customers, partners, and SAP employees on SAP CX solutions.​

Follow Amit on SAP Community | LinkedIn

Salma Sabbour

Salma Sabbour is a senior SAP Customer Experience presales specialist. She has been playing a leading role in helping customers start their digital transformation journey with SAP C/4HANA in Egypt, the Middle East, and UK/I.

Salma is currently extending her support to the Customer Experience Enablement Team through a fellowship, where she’s focusing on bringing the Lead-to-Cash story to life.

Prashant Kumar

Prashant Kumar is a senior knowledge consultant for SAP Service Cloud, currently focusing on the Lead-to-Cash and Field Service Management story.

He joined the SAP Customer Experience family (form. Hybris) back in 2014 as a solution manager, and then transitioned into the Industry Solutions Team, where he focused on the services industry. Beyond his work in sales enablement and on services industry assets, Prashant has also worked on various cross-industry projects.