Join this free online course to learn about crisis management, get an introduction to a simple but useful crisis management framework, and discover how the use of technology can foster resilience.
With the rise in global crises, the ability to manage them and build resilience has become an important factor for organizations of all sizes. The COVID-19 pandemic, extreme weather events, and war are causing suffering for the people directly affected, but also have an indirect impact on the public infrastructure, health, and well-being of many other people around the world, for example, through dependence on global supply chains and transportation. The better prepared organizations are to manage crises, the sooner they can start reducing the negative impact on citizens, employees, and customers.
In this course we’ll provide an overview of the basics of crisis management and introduce a simple but useful framework outlining important activities connected to typical stages of a crisis. We’ll illustrate the crisis management framework with examples from real crisis situations and show how good crisis management and use of technology can foster resilience.
Here is what some participants are saying about the course:
“I found this course very important concerning Professional and personal matters, for sure is providing knowledge about how to deal with crisis at any level.” Read the original post
“I liked the content (getting an overview of the topic), the presenters, the link to technology/digitalization as well as possibilities for further reading and education.” Read the original post
”(…) I thank all the teams working on this course for the fantastic course that definitely border my knowledge on how to plan, prepare during the time of crisis." Read the original post
“I think that course is very accurate and relevant, thank you for share your experience with us about a relevant topic of crisis management.” Read the original post
“I liked the material delivery after each topic and global recap, as well as the quizzes to self-asses the learnings and prepare for the unit exam. I really appreciated the up to date cases, realistic and relatable scenarios, and the professionals involved to share the knowledge." Read the original post
Week 1: Manage Risks and Crisis
Week 2: Ensure Business Continuity
Week 3: Make Your Business Resilient with Technology
Week 4: Final Exam
People in organizations that want to learn more about crisis management and/or want to improve their organization’s ability to respond to a crisis
Anyone interested in basic concepts of crisis management
No previous knowledge is required.
Attila Bueyuekcakir is the regional head of Crisis Management & Travel Security for the MEE region and an active member of SAP’s Global Pandemic Taskforce and Global Crisis Management Team.
In his region, he is responsible for 22 local crisis management teams, supporting them in preparing for the unexpected as well as in managing potential crises or crises that have already occurred. Prominent examples are the COVID-19 pandemic and the Ukraine/Russia situation.
Attila holds an ISO22301 Lead Auditor certification and is an active member of the Business Continuity Institute (BCI).
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You can access all graded assignments and earn a Record of Achievement with openSAP, course reactivation option. Learn more or
This course was rated with 4.5 stars in average from 486 votes.
Find out more in the certificate guidelines.
Enrico Palumbo is Chief People Officer of Delos Cloud GmbH, a subsidiary of SAP SE founded to offer a sovereign cloud to the public administration in Germany.
He has been a member of SAP´s Global Pandemic Taskforce since March 2020 and a member of SAP´s Global Crisis Management Team since 2021.
From July 2019 to March 2022 Enrico was globally responsible for Learning and Development in the People & Operations board area of SAP. In this role, and together with his team, he developed enablement strategies, learning formats, and training courses.
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Mathias Braje is the head of People Risk & Safety at SAP and the Head of SAP's Global Pandemic Taskforce. In his roles, he ensures that SAP navigates safely through the pandemic and supports SAP's safety activities globally.
He has lead SAP´s Global Pandemic Taskforce since March 2020 and has served as a member of SAP´s Global Crisis Management Team for more than 10 years. Prior to this, Mathias held various roles in the areas of Crisis Management, Business Continuity, and Travel Security at SAP.
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Markus Fath spent some years in SAP HANA Product Management before joining the SAP HANA Development organization. He now works as a development architect, focusing on SAP HANA Multi-Model – Spatial, Graph, and the JSON Document Store.
As Senior Director of Innovation & Customer Experience at SAP AppHaus Palo Alto, Sally Lawler Kennedy has been driving innovation and championing human-centered design with world-leading companies for more than 20 years.
She focuses on leading teams to create delightful, usable, and useful software.
Sally is on the board of directors of Design at Business, a community of innovators, change-makers, and thought leaders, and a co-lead for the SAP Business Women's Network Bay Area group. She is passionate about crafting delightful customer experiences and leveraging technology and data to drive innovation.
Lea Gunkel is the lead for Digital Health Analytics in SAP’s Global Health, Safety & Well-Being Team. In her role, she is responsible for the health dashboard landscape and related surveys. She ensures continuous reporting and monitoring of internal health and safety data.
To improve the employee experience, Lea works on the implementation of digital health tools at SAP.
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Arnulf Hagen is a chief scientist at SAP, working with EPD Connected Products, an SAP IoT capability that focuses on real-time physics-based analyses and simulations (digital twins) based on sensor data. He has worked at SAP since 2016, when SAP acquired Fedem Technology, a Norwegian company specializing in engineering work and simulation in the field of structural dynamics.
Before joining SAP, Arnulf was CEO of Fedem. Prior to that, he worked as a department manager at DNV, a global leading company in the area of risk management, as managing director of a software company he started, and as a senior researcher. Arnulf holds the position of adjunct professor at the Norwegian University of Science and Technology.
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Sophie Heading is the Global Risks Lead at the World Economic Forum, supporting governments, companies, and civil society to build and renew resilience to the critical macro-risks facing our economies and livelihoods.
With a background in law, economics and behavioral science, Sophie previously co-founded and led KPMG’s efforts globally to help corporates and investors anticipate and manage the impact of geopolitics on their business. Prior to this, she was part of KPMG Australia’s Management Consulting practice, advising on public sector policy and administration.
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Marcus Dorfmeyer is a senior product manager for SAP HANA Cloud. Prior to this, he worked as an innovation coach and project manager at SAP AppHaus Heidelberg.
Marcus led SAP Business Technology Platform proof-of-concept projects end-to-end with customers based on SAP’s human-centered approach to innovation in agile and complex settings.
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Florian N. Hertlein works as a senior solution manager in the HXM Business Development MEE at SAP SuccessFactors. In his role he is constantly developing new methods to showcase how SAP provides business value leveraging their solutions. He is passionate about helping clients foster a purpose-led organization and drive employee engagement.
Florian is a sales professional and part of the HXM Business Development MEE since January 2020. Prior to this, he spent more than 6 years in various roles at SAP and has over 20 years’ experience in the HR and HR-IT area.
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Laura Zimmermann works as a solution advisor in the Human Experience Management area. In her role, she brings the SAP SuccessFactors HXM Suite to life for customers and prospects to help them build digitalized HR organizations that can respond dynamically to new situations. The goal is to assist organizations in becoming smart, sustainable, and profitable businesses by leveraging technology to shape a future-ready workforce.
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