SAP Conversational AI is an end-to-end chatbot-building platform that enables people to train, build, connect, and monitor intelligent chatbots fully integrated with SAP products. With enterprise-ready chatbots able to guide users to the right content, answer FAQs, and automate tasks, businesses can transform the experience of customers and employees alike.
The course will provide a solution overview and step-by-step tutorials on how to create a powerful chatbot from scratch, using the different capabilities of the platform.
The course starts with an introduction, providing you with an understanding of the key concepts and business value of SAP Conversational AI. Throughout the course, you’ll learn how to train your chatbot, create conversational flows, connect the chatbot to communication channels, and monitor its usage. You’ll have the chance to get hands-on practice in building your own chatbot. You’ll also learn how to leverage the collaborative features of the platform to build chatbots as a team. Finally, you’ll learn about best practices when building a chatbot to ensure both employee and customer satisfaction.
Week 1: General Introduction to SAP Conversational AI
Week 2: Train Your Chatbot
Week 3: Build Your Conversational Flows
Week 4: Connect Your Chatbot to Communication Channels
Week 5: Monitor the Usage of Your Chatbot
Week 6: Improve Your Development Landscape
Week 7: Final Exam
You can use the trial version of SAP Conversational AI for this course. Everyone can create an SAP Conversational AI account for free here. The trial version is not time-limited.
Paul Pinard is a digital marketing specialist for SAP Conversational AI. His focus is on improving the digital footprint of the product and establishing the leadership of SAP Conversational AI as the best bot-building platform for the enterprise. He works closely with SAP Conversational AI enthusiasts and experts to build useful learning resources and help new users get started with building chatbots.
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Find out more in the certificate guidelines.
Sébastien Beghelli is the solution owner for SAP Conversational AI. He is the main point of contact for external users, including customers, partners, and community users, and he also supports internal teams during sales cycles.
By providing continuous support and sharing his expertise in the solution, Sébastien’s goal is to ensure top satisfaction for external users, help chatbot projects go live successfully, and bridge the gap between product teams and users.
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Tim Janssen is a solution adoption specialist for SAP Conversational AI. His focus is on enabling internal SAP teams to build successful enterprise bot projects.
Dhayabaran Jayaraman (Daya) is a senior project manager with SAP Conversational AI. He is the CAI focal point for SAP-internal lines of business, including SAP Ariba, SAP Customer Experience, and SAP Concur.
Daya’s primary focus is on driving the successful adoption of the Conversational AI technology and platform across the different LOBs within SAP.