This course was retired in October, 2022.

Course Summary

SAP Conversational AI is an end-to-end chatbot-building platform that enables people to train, build, connect, and monitor intelligent chatbots fully integrated with SAP products. With enterprise-ready chatbots able to guide users to the right content, answer FAQs, and automate tasks, businesses can transform the experience of customers and employees alike.

The course will provide a solution overview and step-by-step tutorials on how to create a powerful chatbot from scratch, using the different capabilities of the platform.

The course starts with an introduction, providing you with an understanding of the key concepts and business value of SAP Conversational AI. Throughout the course, you’ll learn how to train your chatbot, create conversational flows, connect the chatbot to communication channels, and monitor its usage. You’ll have the chance to get hands-on practice in building your own chatbot. You’ll also learn how to leverage the collaborative features of the platform to build chatbots as a team. Finally, you’ll learn about best practices when building a chatbot to ensure both employee and customer satisfaction.

Here is what some participants are saying about the course:

• "I like that the course covers almost every option of the CAI platform." Read the original post
  
• "I liked: - hands on with demos - different facilitators - tangible example" Read the original post
  
• "I liked the whole experience especially the demos which made it easier to see how it is done." Read the original post
  

Course Characteristics

• Starting from: October 20, 2020, 09:00 UTC. (What does this mean?)
  
• Duration: 6 weeks (3-4 hours per week)
  
• Final exam: December 1, 2020 – December 9, 2020
  
• Course language: English
  
• How is an openSAP course structured?
  

Course Content

Week 1: General Introduction to SAP Conversational AI
Week 2: Train Your Chatbot
Week 3: Build Your Conversational Flows
Week 4: Connect Your Chatbot to Communication Channels
Week 5: Monitor the Usage of Your Chatbot
Week 6: Improve Your Development Landscape
Week 7: Final Exam

Target Audience

• Anyone interested in building a chatbot from scratch and getting a deeper understanding of how conversational AI technology works
• Developers

Course Requirements

• Knowledge of SaaS and APIs is a plus

Development Systems

You can use the trial version of SAP Conversational AI for this course. Everyone can create an SAP Conversational AI account for free here. The trial version is not time-limited.

Further Learning

To learn more about SAP Conversational AI, check out the openSAP Invites episode Learn About How to Start Building Powerful Chatbots with SAP Conversational AI

About Further Content Experts

Paul Pinard

Paul Pinard is a digital marketing specialist for SAP Conversational AI. His focus is on improving the digital footprint of the product and establishing the leadership of SAP Conversational AI as the best bot-building platform for the enterprise. He works closely with SAP Conversational AI enthusiasts and experts to build useful learning resources and help new users get started with building chatbots.

Follow Paul on SAP Community