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Join this free online course to get an insight into SAP Sales Cloud solutions. Learn how to empower your salespeople to personalize buyer engagement, close deals faster, and align their behavior to your business goals.

Self-paced since March 13, 2019
Language: English
Subtitles (auto-generated): Deutsch, Français, Español

Course information

Buyers are changing. They are no longer making decisions on price or products, they are basing their decisions on trust and experience and comparing you to the very best experience they have ever had. To meet the demands of today's customers you need to know them inside out. They come from different industries, have different preferences, and face unique challenges. What’s more, in the emerging business landscape change is the norm. Trends emerge, and products become obsolete, so you need to find new ways to stay relevant and compelling every single day.

This course will give you an insight into SAP Sales Cloud solutions, and you’ll see how SAP Sales Cloud has evolved as the next-generation tool beyond traditional CRM! In various demos, you can experience how SAP Sales Cloud helps to empower your salespeople to personalize buyer engagement, guide them to close more deals faster, and align their behavior to your business goals with an integrated lead-to-cash process.

In this course, you will see references to SAP C/4HANA. As of June 2020, “SAP C/4HANA” is now referred to as the “SAP Customer Experience portfolio”.

Here is what some participants are saying about the course:

  • “The course was a great opportunity for me to learn more about what SAP Sales cloud is and what it offers. All the aspects, topics and demos in the course were effective and clearly demonstrated. thank you to the team who came up with such a great course. Well done!” Read the original post

  • “I liked this course very much. A lot of new content and waiting to learn more. Hope a new course soon. Congratulation openSAP Team!!!!!” Read the original post

  • “This course is pretty good with demos displaying a lifecycle for each components. I liked the demo content for CPQ and subscription billing.” Read the original post

  • “I got the experience this course some in theory and practical and i like all demos.” Read the original post

  • “So far I am growing and can't wait to share this product with colleagues.” Read the original post

Course Characteristics

Course Content

  • Week 1: Introduction
  • Week 2: Sales Automation
  • Week 3: Sales Execution
  • Week 4: Commissions and Subscription Billing
  • Week 5: Final Exam

Target Audience

  • Sales representatives
  • Anyone involved in Sales or Marketing

Course Requirements

Course contents

  • Week 1:

  • Week 2:

    Sales Automation
  • Week 3:

    Sales Execution
  • Week 4:

    Commissions and Subscription Billing
  • I Like, I Wish:

    We Love Your Feedback … And Want More
  • Final Exam:

    Good Luck!

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Course End
Mar 13, 2019
Course Start
Feb 05, 2019


This course was rated with 4.28 stars in average from 741 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Marco Flores

Marco Flores is a global vice president in the SAP Customer Experience organization. He has spent the last 20 years in the enterprise software business, 12 of which have been with SAP. Marco has held various roles and leadership positions in product management, solution management, strategy, operations, pricing, and market development.  

Marco helps customers and partners across the globe improve their customer engagement strategies and evangelizes the SAP Customer Experience message. He holds a bachelor’s degree from Brigham Young University and an MBA from the University of Warwick in the UK.  

Simon Dechent

Simon Dechent is senior product expert and works in global market development for SAP Sales Cloud. He has 11 years of experience in the Customer Relationship Management domain. Customer success and strategic customer engagements are part of his daily work.

Simon has held various strategic roles in business development, product management, and solution management for SAP Customer Relationship Management products, focusing on sales force automation, retail execution and mobility.

Nikhil Betigeri

Nikhil Betigeri is a product manager in the SAP C/4HANA suite, focusing on developing Movement strategies for SAP CRM on-premise customers. He is also an SAP mentor and has over 20 years of experience across different SAP solutions.

Nikhil has held various roles at SAP across consulting and product management, and has a broad understanding of business processes across multiple industries.

Akash Winny

Akash Winny is a director in CoE Sales Cloud, focusing on B2B industries for Sales Cloud.

Akash has over 10 years of experience at SAP, during which he has worked as a product manager, industry principal for the manufacturing and process industry, and solution manager for a number of SAP CX solutions.

Ruchi Verma

Ruchi Verma is a global market development expert for the SAP Customer Experience suite, focusing mainly on the Revenue solutions under SAP Sales Cloud. She is responsible for sales and partner enablement, deal support, and driving thought leadership topics on monetization of digital transformation in various industries.

Ruchi joined SAP in 2017, and has written and published numerous articles and training courses on how organizations today can unleash the power of innovative business models by rethinking their revenue and billing management strategies.