We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need to learn how to manage experiences and as a result reimagine business models, business process and the way work is done. Discover how companies can thrive in this new economy on this podcast show. Experience matters; experience is everything.
Tim Greulich, Deloitte Digital’s Experience Management Practice Leader explains how Digital Transformation has dehumanized business. Now that we are in the Experience Economy, companies must learn to put the ‘human’ back in business.
Filetype: MP3 - Size: 23.65MB - Duration: 25:35 m (128 kbps 48000 Hz)