We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need to learn how to manage experiences and as a result reimagine business models, business process and the way work is done. Discover how companies can thrive in this new economy on this podcast show. Experience matters; experience is everything.
In this episode Divya Struebing from SAP Corporate Strategy and Josephine Monberg from the Global Experience Management Engineering team interview Eric Stine, Chief Customer Innovation Officer NA. Listen to Eric explain how companies can use Experience Management to continuously understand and evaluate what their customers want. By propagating these insights organizations will foster a responsive and adaptive culture.
Filetype: MP3 - Size: 19.02MB - Duration: 20:32 m (128 kbps 48000 Hz)