We live in an Experience Economy and this completely changes the game for everyone; flipping businesses upside down and turning spotlights on the human experience. To avoid disruption companies need to learn how to manage experiences and as a result reimagine business models, business process and the way work is done. Discover how companies can thrive in this new economy on this podcast show. Experience matters; experience is everything.
Understanding the human experience is key to driving value in business. For companies in any industry, achieving strategic goals and driving business outcomes centers on understanding what customers, employees, and other key stakeholders want and responding in the right moment. In this episode we explore how companies can leverage experience management – by linking experience feedback to business operations to drive value. Our guest is Aditi Chhaya, the Global Head of the Experience Management Engineering team. She is passionate about the role of experience in reimagining business and ultimately in helping customers connect the dots from the Vision to Value. Follow Aditi on LinkedIn and Twitter.
Filetype: MP3 - Size: 17.05MB - Duration: 18:23 m (128 kbps 48000 Hz)