Next-Level Chatbot Building with SAP Conversational AI

Join this free online course to discover new features in SAP Conversational AI and learn how you can deliver a first-class user experience by enhancing your chatbot with powerful capabilities including disambiguation, scripting syntax, regex entities, and more.

This course was retired in October 2022.

Self-paced since November 18, 2021
Language: English
Subtitles (auto-generated): Deutsch, English, Français, Español

Course information

image for retired course

This course was retired in October 2022.

Course Summary

SAP Conversational AI is an end-to-end, low-code chatbot-building platform that enables users to train, build, test, connect, and monitor chatbots in a single interface to simplify user experiences and business processes across SAP and third-party solutions. Chatbots can guide users to the right content, answer FAQs, and automate simple business tasks.

This course provides an overview of the new features available in SAP Conversational AI. Having created your own chatbots from scratch in our first openSAP course, let’s now deliver first-class user experiences by enhancing them with powerful capabilities including the skill of disambiguation, scripting syntax, regular expression entities, and more.

You’ll have the opportunity to train, build, connect, and monitor an FAQ chatbot from scratch, starting from a .csv file to retrieve answers automatically.

Finally, you’ll deep-dive into the enterprise edition of SAP Conversational AI, learn how it differs from the community edition, and discover its premium features, like the new TEST tab, seamless connections to SAP back-end systems, bot transport, and integration with SAP Fiori launchpad. You’ll also learn how to set up your enterprise edition account and migrate your existing chatbots there.

Our first course, How to Build Chatbots with SAP Conversational AI, is still available in self-paced mode. If you haven’t taken it yet, you can still access all the content to prepare for this course.

Here is what some participants are saying about the course:
„I liked the course . Thank you to the OpenSAP and Chatbot team.” Read the original post

Course Characteristics

Course Content

Week 1: Enhance Your Chatbot with New Features
Week 2: Create an FAQ Chatbot
Week 3: Introduction to the Enterprise Edition
Week 4: Final exam

Target Audience

  • Anyone interested in chatbot building and conversational AI technology
  • Solution consultants and SAP partners
  • Developers

Course Requirements

Development Systems

You can use the trial version of SAP Conversational AI for this course. Everyone can create an SAP Conversational AI account for free here. The trial version is not time-limited.

Further Learning

picture Further learningSAP Conversational AI on SAP Community

About Further Content Experts

Paul Pinard

Paul Pinard pic

Paul Pinard is a marketing and communications specialist for SAP Artificial Intelligence. His daily focus is on improving the digital footprint of AI products, including SAP Conversational AI as the best low-code chatbot-building platform for developers. He works closely with SAP experts to create enablement assets and help developers get started with building enterprise chatbots.

Follow Paul on SAP Community.

Course contents

  • Course content no longer available

  • Week 1:

    Enhance Your Chatbot with New Features
  • Week 2:

    Create an FAQ Chatbot
  • Week 3:

    Introduction to the Enterprise Edition
  • I Like, I Wish:

    We Love Your Feedback … And Want More
  • Final Exam:

    Good Luck!

Enroll me for this course

The course is free. Just register for an account on openSAP and take the course!
Enroll me now


Course End
Nov 18, 2021
Course Start
Oct 20, 2021


This course was rated with 4.43 stars in average from 249 votes.

Certificate Requirements

  • Gain a Record of Achievement by earning at least 50% of the maximum number of points from all graded assignments.
  • Gain a Confirmation of Participation by completing at least 50% of the course material.

Find out more in the certificate guidelines.

This course is offered by

Leslie Zanon

Leslie Zanon is an adoption project manager for SAP Conversational AI. Her main focus is to provide expertise and support on SAP Conversational AI bot-building projects. 

Leslie shares knowledge about the platform with stakeholders and is involved in resolving problems throughout the project. Her goal is to ensure a smooth chatbot-building experience and lead the project team to a good level of knowledge about the platform. 

Timothy Janssen

Tim Janssen is a solution adoption specialist for SAP Conversational AI. His focus is on enabling internal SAP teams to build successful enterprise bot projects.

Follow Tim on LinkedIn

Sebastien Beghelli

Sébastien Beghelli is the solution owner for SAP Conversational AI. He is the main point of contact for external users, including customers, partners, and community users, and he also supports internal teams during sales cycles.

By providing continuous support and sharing his expertise in the solution, Sébastien’s goal is to ensure top satisfaction for external users, help chatbot projects go live successfully, and bridge the gap between product teams and users.

Follow Sébastien Beghelli on LinkedIn.