Join this course to learn how you can reimagine the customer experience with SAP C/4HANA. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.
Mode autodidacte
Langue: English
Sous-titres (traduction automatique): Allemand, Français, Espanol

Informations sur le cours

Course Summary

This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.

In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.

After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.

Here is what some participants are saying about the course:

  • “I like the course, it is great. SAP C/4HANA is going to have a great impact on Customer Relationships and UX. I wish more courses on SAP C/4HANA to come soon. Thank you, great job!!!” Read the original post

  • “I Liked the high level guidance provided towards the new suite C/4HANA Given the timing of its launch it adequately addresses the intent and approach to C/4HANA. Appropriate building foundation for further deep learning.” Read the original post

  • “Hey ! Thanks to the wonderful open SAP team for bringing high level clear and concise information for the business suite .” Read the original post

  • “...Its great learning to go through these sessions….” Read the original post

  • “Hello Everyone!! I appreciate the great and perfect effort of OpenSAP Team for providing us such a perfect well-blended course tutorials and study documents/materials provided.” Read the original post

Course Characteristics

  • Starting from: January 22, 2019 09:00 UTC. (What does this mean?)
  • Duration: The course is open for 6 weeks
  • Effort: 2-3 hours in total
  • Course assignment: You can take the course assignment at any time whilst the course is open.
  • Course language: English
  • How is an openSAP course structured?

Course Content

Unit 1: Join the Customer Revolution
Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
Unit 8: Wrap-Up

Target Audience

Anyone interested in SAP C/4HANA

Course Requirements


Further Information from SAPPHIRE NOW:

Contenu du cours

  • Course

  • I Like, I Wish:

    We Love Your Feedback … And Want More

Reactivate this course

You can access all graded assignments and earn a Record of Achievement with openSAP, course reactivation option. Learn more or reactivate now!

Inscrivez-moi à ce cours

Le cours est en accès libre. Créez votre compte et suivez le cours sur openSAP.
Inscrivez-moi maintenant

Ce cours a eu lieu du 22 jan. 2019 au 6 mar. 2019.

13279 apprenants étaient inscrits le jour 1 du cours.

Lorsque l'examen final était terminé, ce nombre avait augmenté à 16556.

19918 apprenants sont actuellement inscrits.


This course was rated with 4.25 stars in average from 1980 votes.

Certificate Requirements

  • Obtenez un certificat de réussite en gagnant plus de 50% du nombre maximal de points pour la somme de toutes les tâches hebdomadaires.
  • Obtenez une attestation de participation en complétant au moins 50% du matériel du cours.

En savoir plus lisez les lignes directrices pour le certificat.

Votre demande a bien été envoyé à notre service d'assistance, et sera répondu dès que possible.


Oops quelque chose allait mal.