This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.
In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.
After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.
Unit 1: Reinventing Customer Experience with SAP Customer Experience
Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
Unit 8: Wrap-Up
Anyone interested in SAP C/4HANA
If you would like to enroll for this course, there are no formal prerequisites or limitations. The course is free and open for everyone. Just register for an account on openSAP and go for the course!Enroll me now
Find out more in the certificate guidelines.